Privacy policy.

1. Introduction

The Exit Queen ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you use our website, including when submitting a contact form.

2. Data Controller

The data controller responsible for your personal data is:

[Lehigh Guidance Group
[Your Address]
privacy@lgg.com

3. What Personal Data We Collect

When you submit a contact form or interact with our website, we may collect the following data:

  • Name

  • Email address

  • Phone number (if provided)

  • Company name (if applicable)

  • Message content

  • IP address and device information (via cookies)

4. Purpose of Data Processing

We collect and process your personal data for the following purposes:

  • To respond to your inquiries or messages

  • To provide customer support

  • To manage customer relationships through our Customer Relationship Management (CRM) system

  • To improve our website and services using analytics tools

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on:

  • Your consent (Article 6(1)(a)) when you submit the contact form or accept cookies

  • Legitimate interest (Article 6(1)(f)) in responding to inquiries, improving user experience, and managing customer relationships

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Contact form submissions: Retained for [e.g., 6 months], unless a longer retention period is required by law.

  • CRM records: Retained until you request deletion or until they are no longer relevant.

7. CRM Integration & Data Sharing

To manage and improve customer relationships, we store contact details in our CRM system. The CRM provider processes your data on our behalf under strict data protection agreements.

Third-Party CRM Providers

We currently use [CRM Software Name, e.g., HubSpot, Salesforce, Zoho, etc.] to organize and track communications.

  • The CRM system does not sell or share your data for marketing purposes.

  • Your data may be stored on secure servers located in [state location, e.g., the EU or the United States].

  • CRM providers comply with GDPR and international data protection standards.

How to Opt Out of CRM Data Storage

If you would like us to remove your contact details from our CRM system, please email us at [Your Contact Email] with the subject line "CRM Data Removal Request." We will process your request within [e.g., 30 days] and confirm the deletion.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access – Request a copy of your data.

  • Right to Rectification – Correct inaccurate or incomplete data.

  • Right to Erasure – Request deletion of your data under certain conditions.

  • Right to Restrict Processing – Limit how we use your data.

  • Right to Data Portability – Receive your data in a structured format.

  • Right to Object – Object to processing based on legitimate interest.

  • Right to Withdraw Consent – Withdraw consent at any time without affecting past processing.

To exercise these rights, contact us at [Your Contact Email].

9. Data Security

We implement security measures to protect your data from unauthorized access, loss, or misuse. Our CRM system and website use encryption, access controls, and secure hosting. However, no method of transmission over the internet is 100% secure.

10. Cookie Policy

Our website uses cookies and tracking technologies to enhance user experience and analyze website traffic.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve site functionality and remember user preferences.

Types of Cookies We Use

  • Essential Cookies: Required for website functionality (e.g., security, navigation).

  • Analytics Cookies: Help us understand user behavior and improve our services (e.g., Google Analytics).

  • Marketing Cookies: Used for advertising purposes and personalized content (if applicable).

How to Manage Cookies

You can accept or reject cookies when visiting our website via the cookie banner. Additionally, you can manage or disable cookies through your browser settings:

If you disable cookies, some website features may not function properly.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us:

📧 Email: privacy@lgg.com
📍 Address: [Your Company Address]

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Last updated: [Date]